Platypus Plan Management is dedicated to upholding your privacy and has established this policy to outline our responsibilities in managing your Personal Information.

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the collection, use, disclosure, storage, security, and disposal of your Personal Information. The Office of the Australian Information Commissioner’s website at www.aoic.gov.au provides a copy of the Australian Privacy Principles.

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information refers to information or opinions that identify an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone and facsimile numbers.

We collect Personal Information through various means, including interviews, correspondence, telephone and email communications, our website www.platypusplanmanagement.com.au, your website, media and publications, publicly available sources, cookies, and third parties. We do not guarantee the policies or website links of authorized third parties.

The primary purpose of collecting your Personal Information is to provide our services to you, offer information to our clients, and for marketing purposes. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing or via email.

When collecting Personal Information, we will explain to you, where appropriate and possible, the reasons for collecting the information and how we intend to use it.

SENSITIVE INFORMATION
Sensitive information, as defined in the Privacy Act, includes information or opinions about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

We will use sensitive information only for:

The primary purpose for which it was obtained

A secondary purpose directly related to the primary purpose

With your consent, or where required or authorized by law

THIRD PARTIES
Whenever reasonable and practicable, we will collect Personal Information directly from you. However, in certain circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.

Disclosure of Personal Information may occur in the following circumstances:

With your consent to use or disclose the information

Where required or authorized by law

SECURITY OF PERSONAL INFORMATION
We store your Personal Information in a manner that reasonably safeguards it against misuse, loss, unauthorized access, modification, or disclosure.

Once your Personal Information is no longer required for its intended purpose, we will take reasonable steps to destroy or de-identify it. However, most Personal Information is stored in client files, which we retain for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION
Subject to certain exceptions, you have the right to access and update/correct the Personal Information we hold about you. If you wish to access your Personal Information, please contact us in writing. Platypus Plan Management does not charge any fees for access requests. To protect your Personal Information, we may request identification before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
We strive to ensure that your Personal Information is accurate, complete, and up to date. We take reasonable steps to achieve this. If you discover that the information, we hold is not current or accurate, please notify us promptly so that we can update our records and continue to provide you with quality services.

POLICY UPDATES
This Privacy Policy is subject to change and can be accessed on our website.